The One Stop Upholstery Shop
916-332-1503 Tiffer's / 916-201-4499 Cell text only
Thread it 1-573-318-0748 text messages
Tiffer's Upholstery LLC / Thread It Upholstery
6401 Randy St. Rio Linda, Ca.95673
ph: 916-332-1503/ 1-573-318-0748
alt: ashlee@tiffersupholstery.com
ashlee
Tiffer's point of view is a review is what it is a review. Anyone can post a review. It a easy way to get revenge cause you want to hurt the other person. It's usually a tactic for revenge. No matter what the cost is on the other person. Which has nothing to do with your business. So the person posts a review and it damages you as a person and your reputation. Now that its tarnished . Just keep on trucken ... Never give up on your business . It's taken hard work and long hours to create. Yelp sucks...... The've been sued and no one can get to them. As their protected under some statues and keep their noses clean. Ya ! right !
My advise to anyone starting a business never list wiith Yelp. Never.... Once you've created an account. it can't be deleted.
I personally don't ask for reviews. As I find my customer will say yes about posting them. They actually do not....
I keep in mind also what if the person you ask to post a review and they post a damaging review. Once someone has posted a review. It stay on the web for decades. It's permant so people watch what you post ....
The business can't sue you for damages. Tiffer's will protect our good standing and reputation and stand up and fight .
Yelp sucks ! Yelp sucks ! Yelp sucks! Yelp sucks !
Tiffer's upholstery is know for Quality workmanship and discounts and more discounts. As upholstery is to expensive . Were award winners and have been elected in the Bussiness hall of fame in 2011. Were proud to announce were award winners for the last 11- years.
We had a review posted about our business on Feb 9th 2018. By a student whom could not afford my services. They used unapproiapate languange and attacked me personally. The review was flagged by me on yelp. I asked them to remove it due to not meeting their guildlines. I filled a police report as a hate crime. I contacted yelp asking them to remove my business from their site. They refused teling me their like a directory of businesses. They have every right to post any business.
In the previous years. I was told to remove my business from their listings. Requires a police report of a crime against you personally and the business. Which, Tiffer's upholstery is my alter ego. Tiffer's upholstery is ran and operated by Ashlee selph. The review was out of character. Anyone whom has worked with me know first hand. Most 5-stars reviews have not been suggested by yelp. As they filter their reviews. If you become a paying customer . You now may change any review or delete it. I'll say it again and again........
Yelp sucks..........by Tiffer's
Read article : www.bosshi.com/why-yelp-sucks/
We have read a lot on the Internet about Yelp's practices. I have experienced them first-hand. Yelp continually posts negative reviews from one former customer over something that happened over four years ago. But, when my customers try to post positive reviews, Yelp "filters" them. I do not believe for one minute that Yelp'd filter is automated. Why would Yelp refuse to post positive reviews for a business that are hard-earned and well-deserved, while seeming to enjoy posting negative ones? I can think of only one reason - to force me to advertise with Yelp. Yelp pretends to be "unbiased." If it is, then why can't my happy customers post reviews as well as the one unhappy one?
By the way, Cannonball. I didn't say the review was four years old. The events that led to the unhappy customer happened four years ago. Yelp just keeps letting that customer slam me for it, over and over, while filtering my recent positive reviews. Yelp does not let businesses improve. Isn't that supposed to be goal of reviews in the first place? Get feedback and do better? I have done everything I could to make sure I never have another unhappy customer. But, reading my Yelp listing, you would think I had never made any effort at all because Yelp keeps making it fresh whenever that old customer feels like it, while denying happy customers the right to give honest feedback.
My closing argument:
Ron C.,
Don't you have better things to DEFEND, than some argument on yelp?
ron c., have you considered how insulting you sound by claiming that we cannot see what a 5 year old can? I was conciliatory in your previous thread. Now that you have offended me, I am compelled to school you sternly.
You ignore my main point - yes we know that ad revenue supported information services have bias. Your response to that should be active management of your online reputation through multiple information services, no matter what type of business you run.
Your income decrease of 1/3 was caused someone posting a negative Yelp review? Patently ridiculous. Yelpers are not swayed by aggregate scores with a small N.
How dare you characterize me as a Yelp employee or shill. I am a completely authentic amateur reviewer. As an active member of this community, I contribute regularly to the Talk section. How could I not remember a distinctly accusative, troll-like post such as yours? Do you think members of this community are amnesic sheep who will not notice that you continually troll our Talk board from afar? Are you really from San Clemente, CA? I do not appreciate the aspersions you cast about the integrity of the hard work we are doing here in Boise to document the quality of the businesses we frequent.
Business owners must recognize the new power of consumers to share information across the social graph. The response to this new power is to harness it for spreading a good reputation so consumers understand the quality and value that you offer. Putting your resources into defending yourself against the negative reviews or a biased system is a waste of time and makes you look suspect.
There are review sites that pertain to every industry. e.g. health professionals can be reviewed on healthgrades.com or vitals.com Your statement that reviewing is not possible in your type of professional service is completely false.
Or maybe you have another strategy and I am just feeding your troll-like ways. There was evidence that negative reviews have helped businesses improve their page rank in Google. Although that appears to have been rectified with a sentiment algorithm: googleblog.blogspot.com/…
No sir, I will not give you a break. I protest that the consumer has been shut out of the conversation for too long. Until now, businesses and ad supported media with professional reviewers have held control over the means of production and distribution of information. Is Yelp perfect? No, but it is better than the shroud that you and other clueless business owners attempt to still hide behind.
Stop junking up Boise Talk with your delusional rants about events occurring in another community.
I refer you to: yelp.com/guidelines
You are an "anonymous user who is disruptive to the community."
Thank you for your thoughtful response, DaveF. I am sorry that I offended you. But, your response did not address the points I have made in my comments. It was basically a rant. In addition, clearly you are not just an average consumer who posts a review once in awhile. You are engaged in "hard work" of documenting your perception of business performance in your community. Clearly, you are not representative of the average consumer; you have an agenda. In that sense, my comments about you appear to be correct. You are very active on Yelp, and you have a sophisticated understanding of reviewing processes. The average person does not have that understanding. They just see what they see and make a judgment about where to put their money. Yelp's failure to address the reality that the average person is not like you is what I have been writing about.
As an experiment, I looked for and found two listings of the exact same business. It took some looking. They were for the local office of a large company and had no reviews. The office was closed. Both listings were identical in every way, same name, address, everything. I had never left a review on Yelp before. I left one positive review with 5 stars and one negative review with 1 star, separated by about two minutes. Both were from the same computer and location. Both reviews used identical, but opposite language and were of the same length. I thought it might show something about whether the negative review was favored by Yelp's "automated" system over the positive one. Within 10 minutes, Yelp had deleted both listings, something it claims that it does not do in its guidelines. So much for its automated system. Apparently, my comments have attracted Yelp's attention a little too much.
You make an interesting point. There are review sites dedicated to different kinds of businesses, and perhaps those sites are more fair in their practices precisely because of the unique natures of those business. But, Yelp's system lumps all businesses together in the same system without any respect for those unique differences. That is another one of the points I was trying to make.
I do not pay anyone to work on my online reputation, like many of my competitors. I believe that is dishonest. But, so is favoring negative reviews over positive ones in Yelp's system. I have read its guidelines, and they clearly indicate that this is what Yelp does. In my direct experience, this is what Yelp does. In the experience of many other businesses, this is what Yelp does. Yelp will continue to favor negative reviews and filter positive ones when the average (first time) reviewer tries to post one, at the expense of businesses so long as it gets away with it. Obviously, you are okay with that to the point of name-calling. I am not.
@ron c.
I'm not sure what you mean by name calling. Do you mean troll? Or anonymous user who is disruptive to the community? Because you are both. And while I know it's not a good idea to feed trolls, I think it is important to defend the integrity of Boise Yelpers and perhaps shed light on the value of user generated media.
Why do you disparage the critical thinking skills of the "average" person (whoever that is)? Your statements sound elitist.
Why don't you reveal who you are so your statements can be vetted? Your claim that secrecy is essential because of your profession is hollow. Even doctors are listed by name on Yelp.
Your so called experiment is seriously flawed. You wrote two reviews on closed Microsoft businesses. Your integrity is waning even more, if that were even possible.
What is your purpose? To discourage users from using Yelp? Give up. Leave us alone.
The Pareto 80:20 power law rule applies to participation in social groups. 20% of the participants create 80% of the user generated content. Those of us in that 20% trust the system enough because we have seen it work. Again, all media systems are biased. And Yelp is clearly suspect - just look at the class action law suits. But that doesn't mean it is not valuable for the most part. Yelp isn't nefarious. If it were we wouldn't trust it.
The following Yelp post about how to respond to negative reviews is interesting because it shows how they can be creatively used for promotion. (See my post in Food about the Barbacoa ad in the Statesman today referring to a negative review in Boise Weekly).
officialblog.yelp.com/20…
Thank you for the information, Dave. It is interesting. But, like I have said, the average person has neither the time nor the interest to learn all that. All they see is a negative review, and not the positive one that was filtered because the positive reviewer did not take the time to develop a history with Yelp.
Microsoft Business Solutions' listing was deleted wasn't it. It was up there when I tried my experiment. Now it is gone. I have asked Yelp numerous times to delete my listing, and it has repeatedly stated that it simply cannot do that. I would love to have nothing to do with Yelp. It does not give me the choice. As long as I am stuck on Yelp, I think I should have just as much right to speak my mind as you, shouldn't I?
The Pareto Rule you refer to supports my point. Most people only use review sites to select a business, not to review one. Yelp's system is a closed one in the sense that only people who use it a lot to review get heard most of the time, but according to the Pareto Rule, that excludes 80% of those who see it. Yes, all media systems are biased, but that doesn't mean they can't improve. What, is the Yelp the only one of us that should be exempt from criticism?
I cannot imagine how a negative review can help a business, but maybe they can for some kinds. I don't know. All I know is that the end result of Yelp's system is that my one unhappy reviewer gets to post anything they want, and my hard-earned good reviews get filtered. All the explanations in the world don't change that fact for someone looking online for a business like mine. They only see the negative and not the positive, not because there are no positives, but because Yelp's system will not let them be seen unless they are active in Yelp, which excludes at least 80% of all people according to your own logic.
I am not saying that review sites should only post positive reviews. I agree that people should have a right to be heard. That is exactly my point. In my experience, the only one being heard is the one negative. The positive people get excluded unless they are frequent Yelp reviewers, and the ordinary person looking for a service or product does not know that. They only know what Yelp lets them see. Now that is elitist.
You are correct that I am not going to convince you. My purpose is merely to start people thinking that perhaps Yelp's practice of favoring negative reviews over positive ones for new reviewers is unfair and should be changed. In the end, I am just trying to do a good job, improve, and pay my bills like everyone else. I readily admit that I had a lot to improve on. I have worked extremely hard to do so every day. So, why is that not also allowed to be reviewed?
[sigh!] I still don't think you are getting how user generated media works. It's not just Yelp, the entire Internet is full of places where people can post their opinions of your business. Just by being incorporated makes you fair game for public commentary.
I'm not saying you can't criticize Yelp's business practices. The point is moot. Your shaky theories of wrongful review filtering make you sound a little credulous. The bulk of the evidence points to the usefulness of trustworthiness of the information here. We are a community of people who trust each other because we are friends and we read each other's reviews.
You shouldn't be worried about one lame negative review by a user who hasn't written any others. It is not a credible review, most likely. Move on.
Don't give up on managing your online reputation. There is a lawful and ethical way to get satisfied customers to publicly state their positive opinions of your service.
It's good that you are paying attention to your online reputation. Many businesses aren't even aware of their negative reviews. And that is a waste.
Yelp's own explanations to me about why my positive reviews are filtered and the negative ones are not clearly explain that it is because the positive reviewer is not a frequent reviewer. I didn't make this stuff up; I got it straight from Yelp. It is also explained, albeit obliquely, in Yelp's guidelines.
I totally agree with you, Dave, that Yelp is a community of reviewers who trust each other. They have built up credibility over time with each other because of Yelp's system. My point is that the average consumer knows none of that. All they know is that they do a search and see negatives instead of positives, and they have every right to assume that Yelp freely posts both. It does not, precisely because it is not a truly public forum. It is a community of people who frequent the site, more like a club. In that sense, Yelp is very, very different from other review sites, and it does not make that clear to consumers who read its reviews.
I truly wish this were about one negative review. It is about one customer who continually posts negative reviews while Yelp refuses to post my positive ones, precisely because the negative reviewer has posted so many negative reviews that they have history with Yelp. My simple point is that the average person is not a frequent flyer on Yelp, and the average positive reviewer will not keep writing reviews just to say something nice. They will give up most of the time. The average person seeing reviews on Yelp has no idea that Yelp does not freely post both positive and negative reviews. That skews the public impression of businesses in an unrealistic way. Why should an honest person who writes an honest review be denied the ability to speak their mind just because they are not a member of the club, when Yelp presents itself as if it were a truly public forum?
A majority of my reviews are 4-5 stars, all show just fine.
Why don't the two of you agree to a public debate? I would enjoy the audible dialogue - you can get so much more from two people having discourse in person.
The Yelp filter does give a disproportionate amount of power to established reviewers, just like the Digg algorithm does on what gets "thumbed up" on that site.The original poster's complaint cuts both ways. I've seen restaurant reviews that go the other way (e.g. "We've lived here for years and are friends with the owner from way back and he's a great guy...oh and you should eat here") that get bumped to the top when good reviews get filtered out (e.g. "is everything on this menu a bland goulash or casserole dish?"). I have no doubt the system gets gamed and yes I've heard about Yelp sales tactics, but at the end of the day your reputation kind of follows you. Don't blame a web site, cook some amazing food and give good service. Every restaurant I give five stars to I'm a regular at, regardless of what anybody else says about it, or if I'm filtered out.
Ron is not a restaurateur. He is a professional service provider. When you Google him, bad, crazy sounding Yelp and other review site's reviews are top results. Apparently he has tried to manage his reputation by asking satisfied customers to rate him. But because he provides services to people who are in trouble, his clients are reluctant to want to publish a review. Can you imagine? "Hey Ron is a great [insert profession that helps people in trouble], he got me out of trouble after my [insert embarrassing event]." Not going to happen unless someone creates an anonymous account. These types of accounts will be filtered by review sites. So instead, I think Ron needs to build up a positive reputation with other web pages, blog posts, and things that don't rely on non-anonymous client reviews.
Fortunately, I think most people have a pretty good brain to filter out the wackos who post lunacy on the Internet.
Hmm, well most event fixers I know work quietly behind the scenes and are very well known for their reputations, and none of them have any reviews on the Internet to speak of at all. The fact he has a negative reputation may be more indicative that he promises to fix the impossible, which the people I know who are successful at it don't do. If you take someone's money on the promise you can fix something when you can't, that would be something as a potential service purchaser I would like to know about. In this case, I can't say, because all I know about this guy is that he's a mysterious guy with a lot of negative reviews.
Give it up... there too much in life to over analyze whether yelp has queries for specific reviews. Right now Yelp is a free service and take it for what it's worth. Obviously your marketing techniques do not work on yelp. Try other avenues for marketing and move on.
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The best quality / workmanship 2016
The best quality / workmansip 2015
Hall of Fame Business Award 2014
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The best Furniture Upholster/ Upholstery Teacher
Citrus Heights / Rio Linda
Sacramento county
Alexander County, Ill.
Award winner pieces in Hall of fame 2014 -2022
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Furniture Upholstery / Upholstery Teacher
Citrus Heights / Rio Linda
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2008
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Tiffer's Upholstery LLC / Thread It Upholstery
6401 Randy St. Rio Linda, Ca.95673
ph: 916-332-1503/ 1-573-318-0748
alt: ashlee@tiffersupholstery.com
ashlee